Tripp is a Six Sigma Master Black Belt and Lean Practitioner who has had multiple engagements with service and industry organizations since 1993.
Tripp began his career with an industrial distributor (Vonnegut) located in Indianapolis where he first became enamored with the teachings of the late W. Edwards Deming. He attended many of Dr. Deming's seminars from 1986 - 1989 and was trained by Texas A&M in the inaugural program of TQM for industrial distribution. These teachings he brought back to Vonnegut and implemented with success before the sale of the company in 1990 to WW Grainger.
Tripp spent three years as President of the Indiana Deming Users Group (IQPIC - Indy Quality Productivity and Involvement Council) and started his company in 1993 to work with service organizations. He engaged a variety of firms ranging from newspapers and radio stations to engineering and information technology. These organizations saw reductions in: process time of up to 63%, lead times of 78%, and error rates of up to 91%. His organization also has seen statistically significant increases in customer satisfaction in "before and after" surveys.
Tripp has continued his education in Lean, Six Sigma and Continual Improvement by working with such industry experts as Dr. Don Wheeler and Dr. Sophronia Ward. Dr. Wheeler is known for his theories and teachings in Statistical Process Control and having taught with Dr. Deming. Dr. Ward is best known for her application experience in multiple industries and writing, Using Lean for Faster Six Sigma Results.
Tripp holds a BA degree in Business from Hanover College and an MBA from the University of Evansville.
Tony Catalfano is President of Fiserv CBS Worldwide and is responsible for driving the organisation's growth and directing the overall operation of Fiserv CBS Worldwide's global retail financial services technology and outsourcing business.
An energetic and insightful leader, Tony has 20 years' of global financial industry management and implementation experience in the US, Europe and Asia and a strong background in Deming-based process improvement efforts.
Prior to becoming President of Fiserv CBS Worldwide in May 2005, Tony was President and Chief Operating Officer of Fiserv EFT/CNS, one of the United States' largest providers of electronic funds transfer processing. He joined Fiserv in 2002 as a result of the company's acquisition of Electronic Data Systems Corp.'s (EDS) Consumer Network Services (CNS) business. Tony began his career at EDS in 1989 and was president of the EDS CNS unit from 1999-2002.
Carol Cowan is a Vice President of Global Marketing and Strategic Business Initiatives at Fiserv CBS Worldwide. In that role, she is responsible for company and product positioning and works closely with clients and industry consultants. She has nearly twenty years' experience in product and business development for the banking industry as well as over ten years of retail banking experience, including credit card, product management, development and operations.
Prior to joining Fiserv, she was Vice President of Product Development for Euronet Worldwide, overseeing credit card, wireless and ATM software products. She has also served as vice president of Computer Sciences Corporation (formerly Hogan), responsible for developing risk management systems. She has held executive positions for Credit Card Software (formerly Paysys, now First Data Corp.), and headed loan and card operations for Fleet Bank.
She holds two management degrees from Roger Williams University and has completed graduate studies at Bryant College, The Wharton School and Rollins College.
Peter Keane is a Vice President within the Strategic Solutions Group of the CBS Worldwide Division of Fiserv with particular responsibility for the global strategy of the division's solutions within the Consumer Finance arena. Previously, Peter held a similar role as Business Development Director for Fiserv CBS International, with responsibility for the marketplace development of the CBS division's suite of products within Europe.
He has been in his current position for 6 years, providing his industry and implementation background to create key business partnerships with Fiserv's most innovative customers, as well as providing the direction of both the European and Global marketplace perspectives for the group's solution strategy and product development within the Consumer Finance segment of the Retail Banking market.
Prior to this role, Peter established the overall operations business infrastructure of Fiserv in Europe, from its initial set-up to over 100 personnel covering implementations, distribution and support for the software solution to customers in over 10 countries.
His introduction into financial services was with Citibank Consumer Bank in Europe, where he performed a number of Consulting and Project Management engagements, implementing systems in Greece, Spain, Austria and the U.K. He now has 29 years experience in the I.T. industry having worked previously on developing systems in the manufacturing and shipping industries. He has been involved in the Retail Banking industry in Europe for the past 20 years.
Lee Kidder joined the Fiserv Corporate Marketing Department in August 2005 in the newly created role of Vice President for Strategic Market Positioning. His responsibilities include providing banking and market analysis, and assisting Fiserv business units in strategic planning, market segmentation, emerging trends and global business opportunities.
From 2002 to 2005 Lee directed TowerGroup's Wholesale Banking research practice, focusing on the strategic impact of technology on banking services for corporate and institutional customers. His principal areas of interest included strategic planning, business process management, commercial lending operations and customer relationship management.
Before joining TowerGroup Lee spent 19 years in senior operations and consulting roles at BankBoston and Fleet Bank. He managed production units in check processing and commercial loan servicing, led numerous systems enhancement and integration efforts, and directed the development of a bank-wide strategic planning process for technology and operations.
Lee and his family are lifelong New Englanders, but relocated to Wisconsin to join Fiserv. He has a BA degree in classics from Yale University, where he was elected to Phi Beta Kappa, and an MBA degree from Harvard. In his spare time Lee enjoys bicycling and fly fishing, and has a keen interest in the history and politics of the American Civil War era.
John Macaluso is Senior Vice President, Solutions and Chief Technology Officer for Fiserv CBS Worldwide. In this role, John is responsible for directing the company in all matters relating to the development and delivery of Fiserv CBS Worldwide's retail financial services technology solutions. This includes directing product strategy, technology development, product and project management, product delivery, testing and support.
John has more than 25 years' experience in the software industry. He has held senior management positions as VP Research and Development for Sunshine State Systems (Fiserv's predecessor) and VP Research and Development for Fiserv Corporate from 1991-1995 where he was responsible for product development for Fiserv Tampa and the company's Unisys based systems. He was also SVP Engineering for Fiserv Integration Solutions in 1996.
Outside the Fiserv group, John spent 2 years as IT Director for the New York Yankees during 1995 and 1996, and worked as Director of Delivery for Kforce consulting. In this capacity he managed consulting practices focused on Oracle, Peoplesoft, Business Process Engineering and Microsoft technologies from 1996 to 2000.
John rejoined Fiserv as CTO of Fiserv Vision in Brookfield from August 2000-2003, taking up his position as CTO with Fiserv CBS Worldwide in 2004.
Mark P. J. Sievewright, Corporate Senior Vice President - Market Development, Fiserv
Mark began his career as a banker in the United Kingdom in 1979 when he joined Midland Bank/HSBC. During his 12 years at the bank, Mark held a variety of senior business management and operational roles within the bank's Retail Banking and Card & Payment Services divisions. He was an inaugural member of the bank's Electronic Banking Development Unit. In 1988, Mark was deeply involved in the bank's launch of the UK's first electronic debit card program, "Switch" (now "Maestro"), which quickly became the largest domestic debit card program in the world with record transaction volumes.
In 1991, he joined MasterCard International in Brussels, Belgium and was responsible for Europe-wide marketing, corporate communications, fraud management and business/ IT management. His role covered the full range of card-based payment services including pre-paid, debit, credit and charge cards.
After four years at MasterCard, Mark joined PSI (now NFO/Taylor-Nelson-Sofres), a leading marketing information company specializing in financial services. He was Executive Vice President, International Operations, based in London, and established and grew the firm's international business in Europe, Asia and Latin America. In January 1998, he became President and CEO of the company and relocated to Tampa, Florida.
In March, 2000, following Reuters' acquisition of the TowerGroup, Mark was recruited as President & CEO of the firm. TowerGroup is the leading provider of information technology-related research and advisory services in the US.
Mark joined Fiserv in December, 2004, as Corporate Senior Vice President, Market Development.
Mark was born and educated in Wales, part of the United Kingdom. He has a Bachelor's Degree in Finance and is an Associate Member of the Chartered Institute of Bankers. He also has Diplomas in Marketing, Business Administration and Human Resources Management. He is married with three children and lives in Massachusetts, USA.
