IBM

Today, it is innovation that can help drive business success. Together with Fiserv, we offer best practice integrated community and regional financial institution solutions. Solutions built with the next generation of IBM System i5™. System i5 solutions provide reliable, highly secure ways to simplify your IT and reduce cost, enabling you to invest in growing your financial institution.

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Asia Pacific Canada Caribbean Europe (EMEA) Latin America Russia, Ukraine, CIS United States Instructions: Hover over a Region, Solution or product to see the associations. Click on individual regions, solutions or products for more details.	Advisory & Consulting Services Business Intelligence & Analytics Business Process Outsourcing Card Management Channel Management Consumer Finance Corporate Banking Credit Cooperatives Customer Interaction Management Direct Banking Enterprise Core Banking Mortgage Banking Outsourcing Professional Services Risk and Compliance Universal Banking	Aperio CBS CBS Business Intelligence Suite CBS CAMplus CBS Card Management CBS Collections CBS Communicator CBS Desktop CBS eCash CBS Teller Fiserv Capital Markets Fiserv Trade Fiserv Treasury ICBS International Risk & Compliance US Risk and Compliance	Asia Pacific Since 1989, Fiserv has earned an enviable reputation in Asia Pacific financial circles of truly understanding the unique banking needs of each country in the region and delivering a Fiserv solution that meets, and surpasses, those needs. Canada Fiserv CBS Worldwide entered the Canadian market by providing CIBC with the technology to launch their innovative President’s Choice banking concept, and continues providing financial institutions in Canada with superior business banking expertise and knowledge. In combination with world-class technology solutions, Fiserv CBS Worldwides serves as a reliable business partner to help meet strategic and tactical business targets. Caribbean The Caribbean is in many respects a microcosm of our worldwide community. The region, comprised of almost 30 countries, includes a wide spectrum of peoples, languages and cultures, each with its unique social, economic, political, legal and regulatory environment. Europe (EMEA) Over the last 15 years, Fiserv has established a customer base of over 35 clients in more than 16 countries across EMEA. The company’s success has been the direct result of its ability to implement robust, proven banking systems for retail banks, mortgage providers, internet banks and consumer finance companies. Our strategy is simple: to deliver cost effective, innovative and robust solutions to financial institutions today, tomorrow and in the future. Latin America Fiserv continúa forjando relaciones sólidas en América Latina con soluciones comprobadas, su compromiso a este mercado, sus procesos de implementación certificados y el apoyo sobresaliente al cliente. Russia, Ukraine, CIS United States Fiserv CBS Worldwide in the United States has a storied history and an unparalleled reputation for excellence. Focusing on the mid-tier of American financial institutions has allowed CBS Worldwide to prosper in building solutions specifically suited to competing in this increasingly crowded marketplace. Aperio Fiserv Aperio is the next generation Customer Interaction Management solution and the culmination of Fiserv’s 10 years’ experience in servicing and interaction management and 20+ years in financial services.It is a dynamic solution that enables Customer Relationship Management (CRM), Business Process Management (BPM) and Enterprise Application Integration (EAI) to work in concert, providing the sweet spot of all three products. CBS True to its name, CBS is a comprehensive information processing solution for full-service financial institutions. CBS is designed for all sizes of financial institutions. This capacity is evident in the system's capability to define up to 999 product types per application and 999,999 cost centers. All system configurations – from organizational structure to product definitions – are maintained in the Common File. Customization can be as detailed as the bank desires as CBS provides source code to its clients. CBS Business Intelligence Suite A powerful data warehouse based on a financial services data model, CBS Data Warehouse supports the sophisticated demands of a modern competitive retail financial institution including marketing, analytics, operational reporting, profitability and financial modeling. Using CBS Data Warehouse, clients can access and analyse complex customer, account, product, organizational, demographic, marketing and financial data. CBS CAMplus CBS CAMplus provides commercial analysis capabilities to CBS users. CAMplus is a module that offers extended flexibility in pricing of products and services, arming you with comprehensive tools to enable analysis of how your commercial customers, small or large, are using your institution. The flexibility of the product provides the capability to meet each customer’s specific business requirements, and provides comprehensive and flexible management reporting for effective management of corporate relationships. CBS Card Management CBS Card Management automates and manages every aspect of credit and debit card operations. Modules enable institutions to design and launch new products, services, loyalty schemes and promotions quickly and economically. For clients with existing credit card programmes, CBS Card Management improves business processes, raises service standards and reduces administrative costs. The solution is fully compliant with major card associations, ATM and POS devices, credit authorization centers and internet banking applications. CBS Collections Integrated with ICBC, CBS Collections improves the ability to manage credit risk. It automates collections recovery and tracks delinquent and charged off accounts, insufficient funds, bankruptcies and repossessions, plus individual loan officer, asset and dealer/introducer performance. CBS Communicator Using established, open messaging standards (IFX and XML), CBS Communicator's intelligent middleware integrates Fiserv CBS Worldwide ICBS Core Banking, CBS Aperio and third party front- and back-office applications and systems into an efficient, seamless solution. With proven scalability, CBS Communicator delivers information logically and consistently to any channel, at any time, on any device: 24x7x365. CBS Desktop CBS Desktop is an off-the-shelf, customizable integrated multi-channel customer lifecycle management solution. Allowing financial institutions to deploy an enterprise-wide customer management solution, CBS Desktop provides a comprehensive browser-based system for account origination and teller functions. CBS eCash Corporate and small business customers need up-to-the-minute account information and on-demand access to help them make decisions every day. The Internet-based CBS eCash Management system, is the best solution for helping customers manage their accounts quickly and easily. eCash can be run in-house at your financial institution. CBS Teller CBS Teller is a multi-currency, full-function, branch tellering and transaction processing solution built around an easy-to-use graphical interface. Off or on-line, CBS Teller provides efficient management of cash and transaction activities, deposits, withdrawals, transfers, currency exchange and general ledger transactions. Fiserv Capital Markets Fiserv Capital Markets is a high-volume, integrated trading risk management and operational solution with extensive product functionality and deep instrument coverage suitable for both Tier 1 and smaller banks. Featuring a modular design, and multi-timezone capability on a single database, the system can be tailored to meet the needs of any trading operation, whether a ‘best-of-breed’ application for fixed income trading, global foreign exchange system, or a comprehensive capital markets solution that includes real-time and credit risk management, and straight through processing. Fiserv Trade Fiserv Trade allows banks to differentiate their services while supplying a leading product suite that can support even the most demanding business environments. Powered by CSI Banktrade, Fiserv Trade includes capabilities for reconciling invoices with purchase orders for fee-based “open account” services, web-channel management, and comprehensive support for all aspects of trade financing, including letters of credit, standby letters of credit, collections, clean payment and open account. Fiserv Trade is automated trade finance technology that improves profitability and encourages new business development while streamlining bank-wide trade process flows. Fiserv Treasury Fiserv Treasury offers real-time, comprehensive front to back functionality for order management, trading, accounting, risk management, settlement and accounting for financial operations of all sizes. A complete, proven solution, Fiserv Treasury powered by FNX Capital Markets Solutions delivers its full range of functionality for a broad range of asset classes including foreign exchange, foreign exchange derivatives, money markets, commercial paper, fixed income, commodities, and interest rate derivatives for both simple and sophisticated needs. Fiserv Treasury is the ideal solution for institutions looking to manage their trading and processing operations with a single system and require real-time, seamless integration to their trading partners. ICBS True to its name, CBS is a comprehensive information processing solution for full-service financial institutions. CBS is designed for all sizes of financial institutions. This capacity is evident in the system's capability to define up to 999 product types per application and 999,999 cost centers. All system configurations – from organizational structure to product definitions – are maintained in the Common File. Customization can be as detailed as the bank desires as CBS provides source code to its clients. International Risk & Compliance Coming Soon - Product not ready to be announced. US Risk and Compliance CBS Worldwide offers a variety of solutions in the area of risk management Advisory & Consulting Services Advisory and Consulting Services assists banks in moving from traditional management to a systems-thinking approach. The aim is to improve service to the banking customer and lower total cost. Business Intelligence & Analytics Business Intelligence (BI) supports business analysis and decision-making by creating information that is crucial for companies to make timely decisions and respond to changing business conditions. BI consolidates and transforms corporate data into critically important information for decision-making. It takes data from host systems and uses sophisticated tools to access, integrate, analyze and report on diverse and dispersed data and deliver the results to employees via desktop dashboards. Business Process Outsourcing Fiserv provides business process outsourcing (BPO) solutions for customers seeking to launch new financial products, enter new markets, gain competitive advantage or reduce existing costs and complexity by delivering a menu of 'end-to-end' solutions spanning the entire lifecycle of the chosen product or service. Card Management Credit cards have become one of the most popular credit tools for financial institutions in recent times, providing 25 to 50 percent return on investment for well-managed portfolios. However, the growing popularity of credit cards with financial institutions, customers and merchants has also led to credit card specific challenges and risks, including fraud and portfolio exposure. Channel Management Fiserv CBS Worldwide understands that the platform used at the various touchpoints in an organization is critical for success. Access to information by tellers, loan officers and other personnel needs to be efficient, effective, and easy-to-use. To guarantee a seamless front-end platform, Fiserv CBS Worldwide offers applications to provide a customer experience that is efficient for them, and effective in building a relationship for the bank. Consumer Finance Consumer finance is one of the fastest growing and most competitive retail financial sectors. Traditionally reliant on retailers of vehicles and other goods for customers, consumer finance companies are fast realizing the value of keeping the customer for life. Corporate Banking Corporate Banking, which includes Fiserv Trade, Treasury and Capital Markets, offers current and prospective clients three best-of-breed solutions from one single, trusted source. Tailored for each institution and business line, Fiserv Trade, Treasury and Capital Markets solutions provide a real-time cash position (360 degree view) and process integration that is available enterprise-wide. Fiserv’s first-hand experience in banking coupled with the real time active management of customers throughout the transaction processes ensures enhanced service, an improved bottom line and more cohesive processes throughout financial institutions delivering benefits to corporate customers and shareholders alike. Credit Cooperatives Credit co-operatives now stand alongside other financial institutions, like banks, and compete for each member. More sophisticated customers show diminished loyalty and pick from the range of financial institutions. Traditional cross subsidization of low margin product has been eliminated as market pressures significantly erode margins across the product range. Customer Interaction Management In the evolving world of financial institutions a new concept has emerged known as Customer Interaction Management (CIM).CIM is the next level of Customer Relationship Management (CRM) and revolves around the need to improve customer communications and build long-lasting business to business and business to consumer relationships. Direct Banking In the low cost, highly competitive Internet and telephone banking sector, Fiserv CBS Worldwide helps companies meet customer service expectations 24 hours a day, 7 days a week using a wide range of delivery channels. Our technology and business-based solutions help internet banks respond accurately to customers and integrate and streamline operations. Enterprise Core Banking A complete, powerful core financial solution for retail banking, consumer finance, credit unions and mortgage lenders, Fiserv CBS Worldwide's core solutions - CBS (comprehensive banking system) and ICBS (international comprehensive banking system) - automate the management of core financial relationships and ancillary services. Robust and reliable, the core engines support all retail financial products and processes, including savings, current accounts, loans, and mortgages, while also providing a foundation for multi-channel customer centric operations. Available on IBM's i-series platforms, CBS and ICBS can be integrated with Fiserv and third-party front ends creating a high performing, reliable and flexible end-to-end financial solution. Mortgage Banking The Fiserv Mortgage Solution is a comprehensive, multi-channel mortgage processing solution. Using superior workflow technology, the solution manages the entire application process, ensuring optimal balance of processing efficiency and customer service. Outsourcing Fiserv CBS Worldwide offers a range of integrated outsourcing solutions to meet the strategic needs of our international banking and consumer finance clients. Professional Services Fiserv CBS Worldwide's Professional Services offering provides a unique level of expertise to its client base. Access to our CBS product experts enables you to enjoy the benefit of the wealth of our experience. We offer a wide array of services designed to improve your operational efficiency, increase quality, and allow you to better focus on your business in today's fast-paced environment. Along with each service, CBS offers guidance through skilled analysts, technicians, and project managers. Risk and Compliance The pressure to protect your organization against the threat of illegal activity and to ensure compliance with government regulations has become critical elements to any organization's operation. Universal Banking With increasing globalization, national and international banks are expanding their services to meet the growing demand for wholesale, universal and private banking services. Fiserv CBS Worldwide’s unique, integrated solution for trade, treasury and capital markets allows large and mid-sized financial institutions to expand their range of services to corporate clients and diversify their income streams. Providing three best of breed, scalable solutions in one integrated offering is not only unique to the financial services industry, but it is an innovative contribution to both current and future clients looking to grow.

Asia Pacific
Canada
Caribbean
Europe (EMEA)
Latin America
Russia, Ukraine, CIS
United States

Instructions:

Hover over a Region, Solution or product to see the associations.

Click on individual regions, solutions or products for more details.

Advisory & Consulting Services
Business Intelligence & Analytics
Business Process Outsourcing
Card Management
Channel Management
Consumer Finance
Corporate Banking
Credit Cooperatives
Customer Interaction Management
Direct Banking
Enterprise Core Banking
Mortgage Banking
Outsourcing
Professional Services
Risk and Compliance
Universal Banking

Aperio
CBS
CBS Business Intelligence Suite
CBS CAMplus
CBS Card Management
CBS Collections
CBS Communicator
CBS Desktop
CBS eCash
CBS Teller
Fiserv Capital Markets
Fiserv Trade
Fiserv Treasury
ICBS
International Risk & Compliance
US Risk and Compliance

Asia Pacific

Since 1989, Fiserv has earned an enviable reputation in Asia Pacific financial circles of truly understanding the unique banking needs of each country in the region and delivering a Fiserv solution that meets, and surpasses, those needs.

Canada

Fiserv CBS Worldwide entered the Canadian market by providing CIBC with the technology to launch their innovative President’s Choice banking concept, and continues providing financial institutions in Canada with superior business banking expertise and knowledge. In combination with world-class technology solutions, Fiserv CBS Worldwides serves as a reliable business partner to help meet strategic and tactical business targets.

Caribbean

The Caribbean is in many respects a microcosm of our worldwide community. The region, comprised of almost 30 countries, includes a wide spectrum of peoples, languages and cultures, each with its unique social, economic, political, legal and regulatory environment.

Europe (EMEA)

Over the last 15 years, Fiserv has established a customer base of over 35 clients in more than 16 countries across EMEA. The company’s success has been the direct result of its ability to implement robust, proven banking systems for retail banks, mortgage providers, internet banks and consumer finance companies. Our strategy is simple: to deliver cost effective, innovative and robust solutions to financial institutions today, tomorrow and in the future.

Latin America

Fiserv continúa forjando relaciones sólidas en América Latina con soluciones comprobadas, su compromiso a este mercado, sus procesos de implementación certificados y el apoyo sobresaliente al cliente.

Russia, Ukraine, CIS

United States

Fiserv CBS Worldwide in the United States has a storied history and an unparalleled reputation for excellence. Focusing on the mid-tier of American financial institutions has allowed CBS Worldwide to prosper in building solutions specifically suited to competing in this increasingly crowded marketplace.

Aperio

Fiserv Aperio is the next generation Customer Interaction Management solution and the culmination of Fiserv’s 10 years’ experience in servicing and interaction management and 20+ years in financial services.It is a dynamic solution that enables Customer Relationship Management (CRM), Business Process Management (BPM) and Enterprise Application Integration (EAI) to work in concert, providing the sweet spot of all three products.

CBS

True to its name, CBS is a comprehensive information processing solution for full-service financial institutions. CBS is designed for all sizes of financial institutions. This capacity is evident in the system's capability to define up to 999 product types per application and 999,999 cost centers. All system configurations – from organizational structure to product definitions – are maintained in the Common File. Customization can be as detailed as the bank desires as CBS provides source code to its clients.

CBS Business Intelligence Suite

A powerful data warehouse based on a financial services data model, CBS Data Warehouse supports the sophisticated demands of a modern competitive retail financial institution including marketing, analytics, operational reporting, profitability and financial modeling. Using CBS Data Warehouse, clients can access and analyse complex customer, account, product, organizational, demographic, marketing and financial data.

CBS CAMplus

CBS CAMplus provides commercial analysis capabilities to CBS users. CAMplus is a module that offers extended flexibility in pricing of products and services, arming you with comprehensive tools to enable analysis of how your commercial customers, small or large, are using your institution. The flexibility of the product provides the capability to meet each customer’s specific business requirements, and provides comprehensive and flexible management reporting for effective management of corporate relationships.

CBS Card Management

CBS Card Management automates and manages every aspect of credit and debit card operations. Modules enable institutions to design and launch new products, services, loyalty schemes and promotions quickly and economically. For clients with existing credit card programmes, CBS Card Management improves business processes, raises service standards and reduces administrative costs. The solution is fully compliant with major card associations, ATM and POS devices, credit authorization centers and internet banking applications.

CBS Collections

Integrated with ICBC, CBS Collections improves the ability to manage credit risk. It automates collections recovery and tracks delinquent and charged off accounts, insufficient funds, bankruptcies and repossessions, plus individual loan officer, asset and dealer/introducer performance.

CBS Communicator

Using established, open messaging standards (IFX and XML), CBS Communicator's intelligent middleware integrates Fiserv CBS Worldwide ICBS Core Banking, CBS Aperio and third party front- and back-office applications and systems into an efficient, seamless solution. With proven scalability, CBS Communicator delivers information logically and consistently to any channel, at any time, on any device: 24x7x365.

CBS Desktop

CBS Desktop is an off-the-shelf, customizable integrated multi-channel customer lifecycle management solution. Allowing financial institutions to deploy an enterprise-wide customer management solution, CBS Desktop provides a comprehensive browser-based system for account origination and teller functions.

CBS eCash

Corporate and small business customers need up-to-the-minute account information and on-demand access to help them make decisions every day. The Internet-based CBS eCash Management system, is the best solution for helping customers manage their accounts quickly and easily. eCash can be run in-house at your financial institution.

CBS Teller

CBS Teller is a multi-currency, full-function, branch tellering and transaction processing solution built around an easy-to-use graphical interface. Off or on-line, CBS Teller provides efficient management of cash and transaction activities, deposits, withdrawals, transfers, currency exchange and general ledger transactions.

Fiserv Capital Markets

Fiserv Capital Markets is a high-volume, integrated trading risk management and operational solution with extensive product functionality and deep instrument coverage suitable for both Tier 1 and smaller banks. Featuring a modular design, and multi-timezone capability on a single database, the system can be tailored to meet the needs of any trading operation, whether a ‘best-of-breed’ application for fixed income trading, global foreign exchange system, or a comprehensive capital markets solution that includes real-time and credit risk management, and straight through processing.

Fiserv Trade

Fiserv Trade allows banks to differentiate their services while supplying a leading product suite that can support even the most demanding business environments. Powered by CSI Banktrade, Fiserv Trade includes capabilities for reconciling invoices with purchase orders for fee-based “open account” services, web-channel management, and comprehensive support for all aspects of trade financing, including letters of credit, standby letters of credit, collections, clean payment and open account. Fiserv Trade is automated trade finance technology that improves profitability and encourages new business development while streamlining bank-wide trade process flows.

Fiserv Treasury

Fiserv Treasury offers real-time, comprehensive front to back functionality for order management, trading, accounting, risk management, settlement and accounting for financial operations of all sizes. A complete, proven solution, Fiserv Treasury powered by FNX Capital Markets Solutions delivers its full range of functionality for a broad range of asset classes including foreign exchange, foreign exchange derivatives, money markets, commercial paper, fixed income, commodities, and interest rate derivatives for both simple and sophisticated needs. Fiserv Treasury is the ideal solution for institutions looking to manage their trading and processing operations with a single system and require real-time, seamless integration to their trading partners.

ICBS

International Risk & Compliance

Coming Soon - Product not ready to be announced.

US Risk and Compliance

CBS Worldwide offers a variety of solutions in the area of risk management

Advisory & Consulting Services

Advisory and Consulting Services assists banks in moving from traditional management to a systems-thinking approach. The aim is to improve service to the banking customer and lower total cost.

Business Intelligence & Analytics

Business Intelligence (BI) supports business analysis and decision-making by creating information that is crucial for companies to make timely decisions and respond to changing business conditions. BI consolidates and transforms corporate data into critically important information for decision-making. It takes data from host systems and uses sophisticated tools to access, integrate, analyze and report on diverse and dispersed data and deliver the results to employees via desktop dashboards.

Business Process Outsourcing

Fiserv provides business process outsourcing (BPO) solutions for customers seeking to launch new financial products, enter new markets, gain competitive advantage or reduce existing costs and complexity by delivering a menu of 'end-to-end' solutions spanning the entire lifecycle of the chosen product or service.

Card Management

Credit cards have become one of the most popular credit tools for financial institutions in recent times, providing 25 to 50 percent return on investment for well-managed portfolios. However, the growing popularity of credit cards with financial institutions, customers and merchants has also led to credit card specific challenges and risks, including fraud and portfolio exposure.

Channel Management

Fiserv CBS Worldwide understands that the platform used at the various touchpoints in an organization is critical for success. Access to information by tellers, loan officers and other personnel needs to be efficient, effective, and easy-to-use. To guarantee a seamless front-end platform, Fiserv CBS Worldwide offers applications to provide a customer experience that is efficient for them, and effective in building a relationship for the bank.

Consumer Finance

Consumer finance is one of the fastest growing and most competitive retail financial sectors. Traditionally reliant on retailers of vehicles and other goods for customers, consumer finance companies are fast realizing the value of keeping the customer for life.

Corporate Banking

Corporate Banking, which includes Fiserv Trade, Treasury and Capital Markets, offers current and prospective clients three best-of-breed solutions from one single, trusted source. Tailored for each institution and business line, Fiserv Trade, Treasury and Capital Markets solutions provide a real-time cash position (360 degree view) and process integration that is available enterprise-wide. Fiserv’s first-hand experience in banking coupled with the real time active management of customers throughout the transaction processes ensures enhanced service, an improved bottom line and more cohesive processes throughout financial institutions delivering benefits to corporate customers and shareholders alike.

Credit Cooperatives

Credit co-operatives now stand alongside other financial institutions, like banks, and compete for each member. More sophisticated customers show diminished loyalty and pick from the range of financial institutions. Traditional cross subsidization of low margin product has been eliminated as market pressures significantly erode margins across the product range.

Customer Interaction Management

In the evolving world of financial institutions a new concept has emerged known as Customer Interaction Management (CIM).CIM is the next level of Customer Relationship Management (CRM) and revolves around the need to improve customer communications and build long-lasting business to business and business to consumer relationships.

Direct Banking

In the low cost, highly competitive Internet and telephone banking sector, Fiserv CBS Worldwide helps companies meet customer service expectations 24 hours a day, 7 days a week using a wide range of delivery channels. Our technology and business-based solutions help internet banks respond accurately to customers and integrate and streamline operations.

Enterprise Core Banking

A complete, powerful core financial solution for retail banking, consumer finance, credit unions and mortgage lenders, Fiserv CBS Worldwide's core solutions - CBS (comprehensive banking system) and ICBS (international comprehensive banking system) - automate the management of core financial relationships and ancillary services. Robust and reliable, the core engines support all retail financial products and processes, including savings, current accounts, loans, and mortgages, while also providing a foundation for multi-channel customer centric operations. Available on IBM's i-series platforms, CBS and ICBS can be integrated with Fiserv and third-party front ends creating a high performing, reliable and flexible end-to-end financial solution.

Mortgage Banking

The Fiserv Mortgage Solution is a comprehensive, multi-channel mortgage processing solution. Using superior workflow technology, the solution manages the entire application process, ensuring optimal balance of processing efficiency and customer service.

Outsourcing

Fiserv CBS Worldwide offers a range of integrated outsourcing solutions to meet the strategic needs of our international banking and consumer finance clients.

Professional Services

Fiserv CBS Worldwide's Professional Services offering provides a unique level of expertise to its client base. Access to our CBS product experts enables you to enjoy the benefit of the wealth of our experience. We offer a wide array of services designed to improve your operational efficiency, increase quality, and allow you to better focus on your business in today's fast-paced environment. Along with each service, CBS offers guidance through skilled analysts, technicians, and project managers.

Risk and Compliance

The pressure to protect your organization against the threat of illegal activity and to ensure compliance with government regulations has become critical elements to any organization's operation.

Universal Banking

With increasing globalization, national and international banks are expanding their services to meet the growing demand for wholesale, universal and private banking services. Fiserv CBS Worldwide’s unique, integrated solution for trade, treasury and capital markets allows large and mid-sized financial institutions to expand their range of services to corporate clients and diversify their income streams. Providing three best of breed, scalable solutions in one integrated offering is not only unique to the financial services industry, but it is an innovative contribution to both current and future clients looking to grow.

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